Autorenew, Declined Charges, Dosage Adjustments, Damaged Vials, Refunds &  Exchanges, and Shipments delivered unrefrigerated

Transferring Care From Another Provider or Clinic

When transferring care to Unique Physique, we are pleased to welcome you as a patient. However, you may be required to provide documentation of your most recent prescription and dosage before we can process your order. Please note that we reserve the right to require official proof and do not accept verbal accounts of current dosages.

Pharmacy Delays & Declined Charges

Unique Physique does not provide interim medication or injections for any lapses due to pharmacy delays that are beyond our control, including acts of God, weather, or declined credit cards.

Autorenewal Policy

While this is not a contract, using autorenew allows Unique Physique, LLC to accept multiple scheduled payments from your credit card. A receipt will be provided upon request, and charges will be noted on your credit card/bank statement. No prior notification will be given for the date of charge, but you can call the office to determine your recurring bill date. If there is ever a need to alter the payment date or amount, we will notify you by phone or text.

Declined Charge Notifications

If a charge is declined, you will be notified via text message after all paid orders are processed.

Dosage Adjustments

Dosage adjustments will be sent by text when you are on Tirzepatide 5 mg or Tirzepatide 7.5 mg. We do not send dosage increase requests for Tirzepatide 2.5 mg, 10 mg, or above. For semaglutide, we do not send dosage adjustments for amounts above 0.5 mg.

Refunds and Exchanges

Cancellation Policy

You are not in a contract. If you no longer want the medication, simply call us to cancel. If a credit card dispute occurs after the medication is shipped, Unique Physique, LLC will provide the card processor with all tracking information to show that the medication was delivered.

Damaged Vials

Reporting Damages

Unique Physique, LLC requires photographic documentation of all damaged vials AND the packaging they were shipped in before a dispute can be filed with FedEx and our partner pharmacies.

All medication should be inspected immediately upon receipt.

Replacement Policy

Unique Physique, LLC will not provide replacement meds when:
1. Damages are not reported within 8 hours of receipt.
2. Medication was not opened properly (e.g., using excessive force, pliers, knives).
3. Missing meds are not reported within 8 hours of receipt from the shipping carrier.
4. Summertime Deliveries/Warm Medicine/Melted Ice Packs