Account Management
Autorenew / Declined Charges/ Dosage Adjustments / Damaged Vials/ Refunds / Exchanges / Shipments delivered unrefrigerated
Transferring Care From Another Provider or Clinic
When transferring care to Unique Physique, we are pleased to welcome you as a patient. However, you may be required to provide documentation of your most recent prescription and dosage before we can process your order. Please note that we reserve the right to require official proof and do not accept verbal accounts of current dosages.
Pharmacy Delays & Declined Charges
Unique Physique does not provide interim medication or injections for any lapses due to pharmacy delays that are beyond our control, including acts of God, weather, or declined credit cards.
Autorenewal Policy
While this is not a contract, using autorenew allows Unique Physique, LLC to accept multiple scheduled payments from your credit card. A receipt will be provided upon request, and charges will be noted on your credit card/bank statement. No prior notification will be given for the date of charge, but you can call the office to determine your recurring bill date. If there is ever a need to alter the payment date or amount, we will notify you by phone or text.
Declined Charge Notifications
If a charge is declined, you will be notified via text message after all paid orders are processed.
Refunds and Exchanges
Cancellation Policy
You are not in a contract. If you no longer want the medication, simply call us to cancel. If a credit card dispute occurs after the medication is shipped, Unique Physique, LLC will provide the card processor with all tracking information to show that the medication was delivered.
Damaged Vials
Reporting Damages
Unique Physique, LLC requires photographic documentation of all damaged vials AND the packaging they were shipped in before a dispute can be filed with FedEx and our partner pharmacies.
All medication should be inspected immediately upon receipt.
Replacement Policy
Unique Physique, LLC will not provide replacement meds when:
- Damages are not reported within 8 hours of receipt.
- Medication was not opened properly
(e.g., using excessive force, pliers, knives). - Missing meds are not reported within 8 hours of receipt from the shipping carrier.
- Summertime Deliveries/Warm Medicine/Melted Ice Packs
Replacement/Dispute Policy
If replacement is needed due to theft, damage by shipping carrier, delivery to incorrect address by carrier or any other situation that is not the result of incorrect order entry by Unique Physique or the pharmacy will enter into the following process:
- A dispute/claim will be made by the pharmacy to the carrier. A police report due to theft, or photographic proof of damage may be required.
- No medications will be reshipped until the dispute is completed and resolution by the carrier is given.
- In the event that a resolution by the carrier is not provided, Unique Physique will not replace medications free of charge.
Update Your Account Information
Please visit the link below to make changes to your dosage, payment method, payment date, and request HSA/FSA documentation.
